100% Money Back Guarantee

Returns & Refunds

Which products can I return:

If you are unsatisfied or unhappy with any product purchased from Kings Hill Pet Food, we will be happy for you to return the items as part of our 100% no quibble guarantee within 30 days of receipt.

How do I return a product:

If you are not completely satisfied with your order please contact us via our contact form with your reason for return. If the product you want to return is faulty or damaged please ensure you provide details to the damage including images showing the damaged goods and the condition  it was delivered in.

We will then provide you with return instructions in which you will need to confirm as the most appropriate method for return and we shall take the next steps to accommodate your request you at no cost.

Refund policy:

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund a product. The refund payment will be conducted in the same way it was received. 

What happens if my dog or cat stops enjoying nourish half way through the bag:

If your dog or cat stops enjoying nourish pet food we will refund the remaining food. For example if there is 500g  left we will refund 500g in monetary value of the product. We will then collect the remaining food at your earliest convenience. Please contact us via our contact form

Contact form